FAQ

Shipping Policy

We do our best to process and ship orders as quickly as possible. Most orders are processed within 1 business day. If you have a time-sensitive request, please email hello@theloomshop.com before placing your order.

Where do you ship?

We currently ship within the United States. International shipping is not available at this time.

How long will my order take?

Most orders are processed within 1 business day. Delivery time depends on the shipping method and destination selected at checkout.

Returns & Exchanges

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, provided the item is unused and unwashed.

Return shipping charges are non-refundable unless the item you received is incorrect or damaged. If there is an issue with your order, contact us at hello@theloomshop.com.

Please note that many LOOM items are hand-loomed. Small variations in color, weave, texture, and size are part of the handmade nature of the product and are not considered defects.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

How do I return an item?

Email hello@theloomshop.com with your order number and return request. We will provide return instructions. Approved refunds are processed after the returned merchandise is received and inspected.